Legal

Privacy Policy

Applies to this website. Last reviewed: pending publication.

PLACEHOLDER — this is a plain-language summary of intended practice, not a policy reviewed by counsel. It must be replaced with a legally reviewed privacy policy before the site is used commercially.

What this policy covers

This policy describes how GetLabServices handles information collected through this marketing website. It does not describe how protected health information is handled inside the GetLabServices platform — that is governed by the agreements in place with each laboratory, including any Business Associate Agreement.

Information we collect

Information you give us. When you submit the demo or contact form, we receive the fields you complete — typically your name, work email, laboratory, phone number and what you told us about your workflow.
Technical information. Standard web server and hosting logs, which may include IP address, browser type and the pages requested.
Analytics. If website analytics are enabled for this deployment, aggregate usage information may be collected. No analytics vendor is loaded when the analytics configuration is empty.

What we do not collect here

Do not send patient information, protected health information or credentials through the forms on this website. They are not an appropriate channel for it, and we ask you not to use them that way.

How we use it

To respond to your enquiry and prepare a relevant demonstration
To follow up about the specific subject you contacted us about
To operate, secure and improve this website

Sharing

We do not sell information collected through this website. Information is shared only with service providers involved in operating the site and responding to your enquiry, and where required by law.

Retention

Enquiry information is retained for as long as needed to respond and to maintain a record of the conversation, and is deleted on request unless we are required to retain it.

Your choices

You can ask what information we hold about you from this website, ask for it to be corrected, or ask for it to be deleted. Write to hello@getlabservices.com.

Cookies

This website uses only what is necessary to serve pages and to remember your light or dark theme preference, which is stored in your own browser.

Contact

Questions about this policy: hello@getlabservices.com.