Laboratory operations and technology consulting
More than software. We can help design the workflow, implement the systems and operate the parts of it that are repetitive — for laboratories launching, modernizing or scaling.
What the platform does, and what people do
This distinction is worth being precise about. One is a capability you configure; the other is trained staff doing work inside it.
The platform provides
- The platform the workflow runs on
- Configuration for catalogs, roles, rules and delivery
- Integration interfaces and API access
- Dashboards for the measures the workflow is judged on
Our team does
- Workflow mapping and process design
- Implementation, configuration and migration support
- Training and go-live support
- Ongoing operational support across intake, results and billing
What is covered
LIS planning and selection
Requirements mapped to how your laboratory actually works before any system decision is made.
Workflow design
The full order-to-revenue path documented, with the handoffs and exceptions made explicit.
Implementation
Configuration, data migration, interface build, testing and go-live support.
System modernization
Moving off legacy systems in stages, without stopping the laboratory to do it.
Integration planning
Which interfaces are needed, in what order, and what each one actually requires from both sides.
Workflow automation
Identifying the repetitive work worth automating, and being honest about what is not.
The engagement, in four steps
Nothing here starts with our staff guessing at your rules. It starts with documenting them.
- 01
Discover
Walk the current workflow end to end, including the parts that live in spreadsheets.
- 02
Design
Produce the target workflow, the configuration it implies and the sequence to get there.
- 03
Implement
Configure, integrate, migrate and test, with training built into the schedule rather than added at the end.
- 04
Operate
Support the workflow after go-live and take on the operational parts you would rather not staff.
Laboratory Operations questions
Can you help a laboratory that is just starting?
Yes. New laboratories are a common engagement: workflow planning, LIS and portal setup, test catalog configuration, provider and facility setup, billing configuration, integrations, roles, reporting and training.
Do you work with laboratories that keep their current LIS?
Yes. Consulting, integration work, automation and managed services are all available without replacing the system of record, provided the necessary interfaces or access exist.
Lab Data Entry
Trained staff handling registration, demographics, insurance and order entry against your workflow rules.
eFax Management
The inbound fax queue turned into a monitored pipeline: classified, extracted, validated and filed.
Results Management
Result processing, release support, delivery and reconciliation — including reference laboratory results.
Billing Services
Technology plus managed RCM: eligibility, claims, denials, AR follow-up, ERA processing and posting.
The platform
The software these services run on.
Pricing
How services are scoped and quoted.
Ready to modernize your laboratory?
Whether you need a complete LIS, billing infrastructure, workflow automation, integrations, or managed operational support, let's build the right solution for your laboratory.