Laboratory software for independent clinical laboratories
Routine, high-mix testing across many ordering practices puts the pressure on intake and turnaround. GetLabServices connects ordering, accessioning, results and billing so volume growth does not become administrative growth.
Where the workflow bites
- Order01
- Data Processing03
- Accessioning05
- Release08
What carries the weight
- Unified order intake
- Client and facility management
- Turnaround time monitoring
What makes this laboratory type different
An independent clinical laboratory typically serves dozens or hundreds of ordering practices, each with its own habits: some order through a portal, some fax, some expect results back in their EMR. The operational burden is rarely the testing — it is everything on either side of it.
Every client orders differently
Portal, fax, EMR interface and paper all arrive at once, and each path has its own failure mode.
Intake is the bottleneck
Turnaround time is often lost before the specimen reaches the bench, in data entry and eligibility.
Billing lags the lab
Claims are assembled days later from information that was already on the requisition.
Client service has no data
Answering 'where is my result?' means checking three systems.
GetLabServices is configured around this workflow — not adapted to it afterward.
What matters most for this workflow
The whole platform is available. These are the parts that carry the most weight for this laboratory type.
Unified order intake
Portal, EMR interface, API and document intake feeding one queue with one set of rules.
Client and facility management
Per-facility configuration for catalogs, delivery preferences, report formats and billing rules.
Turnaround time monitoring
TAT measured by stage so you can see whether time is lost at intake, on the bench or at release.
Connected revenue cycle
Claims built from the validated order record, with denials and AR visible against the same data.
Where this laboratory type feels the workflow most
Every stage applies. These are the ones worth looking at closely for your operating model.
01Order
A provider places an order.
Orders reach the laboratory through the portal, an EMR interface, an API call, or as a document — a faxed or scanned requisition. All four paths land in the same order queue rather than four separate inboxes.
- Provider
- Ordering provider, NPI and the facility the order came from
- Patient
- Demographics, insurance and prior history if the patient is known
- Tests
- Test selection against your catalog, with CPT and diagnosis codes attached
What the platform does here
- Portal ordering for providers and clinics
- EMR/EHR order interfaces over HL7 or API
- Document intake for faxed and scanned requisitions
- Standing order and recurring order support
Documents are classified and read before a person touches them, so a faxed requisition arrives as a structured draft order.
Clinical laboratory questions
Can we keep our existing report format?
Yes. Report templates are configured per laboratory and, where needed, per client facility — including headers, footers, reference range presentation and signature blocks.
How do you handle clients who insist on faxing?
Inbound faxes are captured, classified and read at intake, so a faxed requisition becomes a structured draft order for a person to confirm rather than a document someone has to key in from scratch.
The platform
All six capabilities on one data model.
Managed services
Trained operational support where you need capacity.
Molecular Laboratories
Panel-driven testing with complex result structures, batch workflows and demanding documentation requirements.
Toxicology Laboratories
Screen and confirmation workflows with chain-of-custody discipline and payer scrutiny on every claim.
Genetic & PGx Laboratories
Interpretive reporting, consent and medical-necessity documentation carried from order through claim.
Ready to modernize your laboratory?
Whether you need a complete LIS, billing infrastructure, workflow automation, integrations, or managed operational support, let's build the right solution for your laboratory.